Our community has grown since we last updated our Terms of Service and Privacy Policy. To get things up to date for the millions of people now using Truecaller, we’re bringing you new versions of our Terms of Service and Privacy Policy.
Truecaller's new Terms of Service and Privacy Policy is effective from December 12, 2013
We know these documents are not the most exciting to read, but they’re very important. Please take a moment to read through them!
TERMS Of SERVICES
True Software Scandinavia AB ("Truecaller") offers users (“Users” or "You") global phone community services transacted through a licensed application (the “Truecaller App”) for mobile devices or via API.
These Terms of Service (“Terms”) will govern Your use of Truecaller’s software applications (including the Truecaller App), websites, web service API or other online services (all collectively “Services”), irrespective of release version. By accessing or using any of the Services, You agree to be bound by these Terms and, where Twitter services are made available therein, the Twitter Terms of Service, located at https://twitter.com/tos, and the Twitter privacy policy, located at https://twitter.com/privacy. For API Users, additional provisions apply in accordance with the API License Addendum (which is part of these Terms).
Certain features of the Services may be subject to additional guidelines, terms or rules, which will be posted in or on the Services in connection with such features. All such additional terms, guidelines and rules are incorporated by reference into these Terms.
Personal Integrity
In Truecaller’s mission to build the most accurate and complete phone community accessible to anyone, anywhere across the globe, Truecaller is depending on the Users sharing certain information. Being a collaborative community our top-priority will always be the relationship with our community. We are therefore firmly committed to the security and protection of integrity of the Users of the Services and their contacts.
For the purpose of the Truecaller Services, any data shared with Truecaller will only be used to link a name to a telephone number already available to the User, unless Truecaller Name Search has been activated, in which case Truecaller may forward the User’s contact request to a named person, and that person may then choose to share his or her number or not, entirely at his or her option. See further details in the Truecaller Privacy Policy.
Other name searches will only produce a number linked to the name if the number is available for search in a public database or relates to a User who has made his or her name available for search.
The Truecaller Privacy Policy further describes what information You may share with Truecaller and other Users and how Truecaller may use and share such information.
Consent to Use of Data
You agree that Truecaller, in accordance with the Truecaller Privacy Policy, may collect and use technical data such as Your IP address, device ID, usage data and related information, including but not limited to technical information about Your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to You related to the Truecaller App.
You further agree and guarantee that, if You have opted in to participate in the Enhanced Search functionality, we may collect, use and share certain information regarding the contacts contained in Your device’s phone book (“Contact Information”) with other Users in accordance with the Truecaller Privacy Policy in order to provide the Services. By allowing Contact Information to be collected, You give Truecaller a right to use that Contact Information as a part of the Service and you guarantee that you have any and all permissions required to share such Contact Information with us. You may opt-out to prevent the sharing of Contact Information at any time.
Obligations and Restrictions to Use of Services
You guarantee that any Contact Information and other data, such as Your profile information, You may transfer to Truecaller as User of the Services (together “Content”), to the best of Your knowledge, is not false or otherwise may corrupt or disrupt the Services and that you have the right to share it with Truecaller and other Users.
Except as set forth in the API License Addendum, You shall not by any commercial means use the Services or otherwise transfer for value the Services or the Content. You agree not to challenge Truecaller's rights in or otherwise attempt to assert any rights in the Services, except those explicitly granted under these Terms. You agree not to use the Services except as expressly permitted under these Terms.
Scraping of any information contained in the Services, including any third party information accessible via the Services, is strictly prohibited.
The Services or the Content may not be used in any way, which is illegal, harmful or may be considered offensive by Truecaller, other Users or third parties. You therefore agree not to exploit the Services in any unauthorized way whatsoever, including but not limited to, trespass or burdening network capacity. You further agree not to use our Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and You acknowledge and agree that Truecaller is not in any way responsible for any such use by You, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that You may receive as a result of using the Services.
Proprietary Rights
The Services are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Truecaller and its licensors shall retain ownership in and to the Services and to all related intellectual property rights, including without limitation trademarks, trade names, database rights and patents. You are granted only a limited right to use the Services subject to these Terms.
Scope of License
Except as set forth in the API License Addendum and subject to your compliance with these Terms at all times, Truecaller grants You a personal, limited and non-exclusive right to use the Services for Your own personal, non-commercial use. This license does not allow You to use the Truecaller App on any mobile device that You do not own or control. You may only redistribute the Truecaller App unmodified for non-commercial purposes to a party that has agreed to these Terms. You may not copy (except as expressly permitted by these Terms), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Truecaller App, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Truecaller App).
The license does not allow You to use Truecaller’s name, trademarks or other commercial symbols. All rights and licenses not expressly granted to You under these Terms shall be retained by Truecaller.
In case You wish to use the Truecaller App as a part of Your own application or modify the Truecaller App, a separate agreement with Truecaller is required. Any API, commercial or enterprise use of the Services shall be governed by the API License Addendum.
No Warranty
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TRUECALLER MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THE SERVICES, THEIR QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. AS A RESULT, THE SERVICES ARE PROVIDED "AS IS" AND YOU ARE ASSUMING THE ENTIRE RISK AS TO THEIR QUALITY AND PERFORMANCE.
You understand and acknowledge that Truecaller will not be liable for network-related problems attributable to the operation of the Services and that network configuration changes may affect the Services’ performance.
Truecaller makes no representation that the Services are available for use in any particular location. To the extent You choose to access the Services, You do so at Your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws.
Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY LAW, YOU EXPRESSLY AGREE THAT TRUECALLER SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA AND GOODWILL, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR THE CONTENT, even if advised of the possibility of such damages. In particular, and without limitation, Truecaller shall have no liability for any information stored or processed within the Services, including the costs of recovering such information. Your only right or remedy with respect to any problems or dissatisfaction with the Services, is to uninstall the Truecaller App and cease use of the Services.
TRUECALLER SHALL NOT BE LIABLE FOR THE VALIDITY AND CORRECTNESS OF THE CONTENT PROVIDED THROUGH AND IN CONNECTION WITH USE OF THE SERVICES. ANY USE OF THE INFORMATION OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE DONE AT YOUR OWN DISCRETION AND RISK.
Truecaller controls and monitors Content made available by the Users via the Services, but can nevertheless not guarantee its origin and correctness. Therefore, You accept that You via the Services may be exposed to information that is erroneous or otherwise objectionable. Truecaller shall not be liable for the Content and other information disseminated or delivered through or in connection with the Services. You agree that You shall bear all risks associated with the use of such information.
Nothing in this section Limitation of Liability shall limit or exclude the Responsible Publisher’s liability under the Swedish Fundamental Law on Freedom of Expression.
Support
Truecaller strives to provide adequate and efficient technical support, upgrades and updates for the Services. Truecaller shall not, however, be under any obligation to provide support or maintenance for the Services under these Terms and reserves the right to limit the support, upgrades and updates provided from time to time.
Termination
Your right to use the Services continues until these Terms are terminated. Truecaller may terminate them and Your use of the Services at any time with thirty (30) days’ advance notice. You may terminate them at any time by uninstalling the Truecaller App and ceasing the use of the Services. These Terms will automatically terminate if You fail substantially to comply with them. Upon any termination, You agree to stop using the Services. Upon termination by You, or by Truecaller due to Your breach of these Terms, You will not be refunded any part of the Services, license fees or other prepaid fees, if any. Upon termination by Truecaller without cause, You will be refunded such prepaid fees following a written request by Yourself, provided a receipt for such fees and a clear payment instruction are included.
Any prepaid credits for use within the Services are connected to the User device as well as its phone number. Therefore, if You change device or its SIM-card, You cannot transfer the credits to a new device or SIM-card and no refund will be available in such cases. Truecaller reserves the right, at its own discretion, to remove any unused credits without any right of refund twelve (12) months from the purchase.
Provisions of sections No Warranty, Limitation of Liability, and Termination shall survive any termination of these Terms.
Assignability
Truecaller reserves the right, at its own discretion, to freely assign and transfer the rights and duties under these Terms to any third party.
Additional and Changed Terms
As Truecaller provides global Services, additional Terms of Services may apply to Users in certain jurisdictions and will in such cases be made available in appendices hereto. For API Users, the API License Addendum applies.
Truecaller reserves the right to modify the Services and these Terms at any time by providing revised Terms to the User or by publishing the revised Terms within the Services. In case of material changes, the User shall always be notified thereof via publication on the Truecaller website and provided the option to immediately terminate the Services. If You choose to terminate the Services, You will be refunded any prepaid credits or other prepaid fees, following a written request by Yourself, containing a receipt for any such fees and a clear payment instruction. The revised Terms shall become effective upon such publishing or notification to the User. You will always find the latest version of these Terms at www.truecaller.com.
Governing Law and Protected Published Content
Your use of the Services and their various functionalities and the ensuing relationship between you and Truecaller are governed by these Terms, which shall be construed in accordance with, and governed by, the laws of Sweden, excluding its choice of law rules. All disputes relating to these Terms shall exclusively be adjudicated in Sweden, with the District Court of Stockholm as the court of first instance.
The Swedish Authority for Radio and Television (Sw: myndigheten för radio och tv) has issued a Publishing Certificate (Sw: utgivningsbevis) for the Truecaller database and website in accordance with the Database Rule of the Swedish Fundamental Law on Freedom of Expression (Sw: 1 kap. 9 § andra stycket yttrandefrihetsgrundlagen). The content of the database and website and the processing thereof is therefore subject to constitutional protection under the Swedish Fundamental Law on Freedom of Expression (Sw: 1 kap. 9 § andra stycket yttrandefrihetsgrundlagen). Responsible Publisher is Mr Alan Mamedi.
Please note that certain information and other materials contained in the Services have been submitted by other Users or third parties. Such content may be unmoderated and thereby excluded from constitutional protection under the Swedish Fundamental Law on Freedom of Expression. Any such unmoderated information or other materials in the Services are clearly indicated as such.
Privacy Policy
In Truecaller´s mission to build the most accurate and complete phone community accessible to anyone, anywhere across the globe, Truecaller is depending on the Users sharing certain information. Being a collaborative community the top-priority of Truecaller will always be the relationship with its community. Truecaller is therefore firmly committed to the security and protection of the personal integrity of the Users of the Services (as defined in the Terms of Service) and their contacts.
This Privacy Policy describes what personal information You may share with Truecaller, as data controller, and other Users when activating and using the Truecaller Services, how Truecaller receives, collects and uses this data and how You may opt-out at any time, altogether preventing use of the data shared via the Services.
Information Collected and Received
Installation
When you install the Truecaller App, Truecaller will collect some technical information from Your device in order to be able to provide You with the Services, namely Your IP address, the unique device ID number and what operating system, operator, screen resolution and version of the Truecaller App You use. This information is used to verify that the User device is properly registered and will not be used to identify You personally or be transferred to third parties. We will, however, use this data for statistics and user support as long as You use the Services.
For details regarding permission usage in connection with installation on the Android platform, please see the Truecaller FAQ at www.truecaller.com/support .
User Profile
Where the User registers a user profile in the Truecaller App and via an sms or inbound call verification confirms being the holder of a certain number, the information up-loaded to the profile section of the Truecaller App will be received and stored by Truecaller until the User changes or deletes such data or terminates the Services. Compulsory information when creating a profile page is the User’s first name, last name and phone number and additional information that may be provided at the User’s option include, but is not limited to, photo, gender, street address and zip code, county of residence, email address, professional website, Facebook page, Twitter address and a short status message.
Please note that the User personally is responsible for any Content up-loaded to and displayed in the user profile.
Identifiers
In addition, You may provide us with Your user identifier information regarding certain third party services, i.e. Facebook, Google+, LinkedIn and Twitter, necessary for the application to interoperate with such third party services. In that case Truecaller will store and process also that information (and also a mapped photo where applicable), for as long as You use the Services and will not use this information for any other purpose than required in order to obtain interoperability and functionality in relation to such third party services. Please note that we never store any passwords to the mentioned third party services.
Contact Information
Where the Truecaller App is obtained from other sources than Apple App Store or Google Play, You may share the names and numbers contained in Your device’s address book (“Contact Information”) with Truecaller for the purpose described below under Enhanced Search.
Where the Truecaller App is obtained from Apple App Store or Google Play, we will only use Contact Information for the sole purpose of recognizing and recommending You to people You may know within the Truecaller community.
In addition to Contact Information, if You choose to activate use of a third party Social Network Service, such as Facebook, Google+, LinkedIN or Twitter, within the Truecaller App, Truecaller may up-load, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other Contact Information than the phone numbers and thereto attached names will be received, stored and used from the User’s address book. Other numbers or information that may be contained in your device’s phone book will be filtered away and will therefore not be stored or used by Truecaller. Addresses, passwords and credit card numbers and any other similar information will automatically be prevented from being entered into the Truecaller database by our safety algorithms, that filters any numbers and other information stored in the phone book in a number sequence not compatible with that used for telephone numbers. Please also note that You can always choose not to share Contact Information with Truecaller and if You have shared information and changed Your mind, You can easily delist Your number or opt-out to render your entire Contact Information unavailable for search in the database for Enhanced Search.
Call Block
Where a User within the Services reports a phone number as spam, Truecaller stores that phone number in combination with the User’s RegisterID in order to maintain the User’s spam list online but also for the purpose of building a community based spam blocking directory. On the Android platform, the User can also add a name to the phone number in question that will only be visible to that User.
Use, Sharing and Disclosure of User and Contact Information
Information related to the User or Contact Information will only be used to
(a) display the name associated with a certain number at a manual number search against the Truecaller database,
(b) automatically display the caller’s name when a call is received, as enabled by the Enhanced Search functionality, as described below, to Users who have activated that functionality, and indicate possible mutual contact points with the caller or when an incoming call may be spam,
(c) “update phonebook” and display the “who viewed my profile” functionalities of the Services,
(d) provide limited API for queries against the Truecaller database for a selected number of Truecaller partners,
(e) enable the Truecaller Name Search, as described below, to Users who have activated that functionality, and
(f) contact You from Truecaller for verification purposes or with information pertaining to the Services, e g newsletter e-mails and similar notifications.
Enhanced Search functionality and database
To improve the Services, Truecaller has created a searchable database where the Users generate the content and via the Enhanced Search functionality are offered access to this database, containing Contact Information from those Users who permit such aggregation. In return these Users are allowed to access to the database by querying it. Queries against the database are only allowed through the Truecaller Services by Users who have explicitly approved of the Service's functionality and integrity restrictions as contained in the Truecaller Terms of Service, the API License Addendum and this Privacy Policy.
The queries against the Truecaller Enhanced Search database are processed only if a numeric phone number is attributed to the query and only if no results are published by an associated or partnering database of Truecaller. The response given to the queried number will be the associated name to that number, if any name is available.
It is important to notice the following distinctions. As an integrity and security measure, only numeric queries are allowed against the Truecaller database for Enhanced Search, i e there will be no result to a name query. Name searches may, however, give result via the Services if a partnering or associated database to Truecaller has numbers available to the name queries. The Users contributing to Enhanced Search can therefore rely on that the Contact Information provided, as a personal integrity precaution, will not enable anyone searching for the number to a certain person direct access to that number. In some cases, Users may, however, use the Services to forward a request to a named person in order to get in touch, please see below about the Truecaller Name Search service.
The database may also – via a “social graph” algorithm - be used to show the User how many other Users that he or she has in common with another User and to suggest other contacts they may have in common. Please note that, if You are presented as a person that the User who made the query may know or as a “similar” person, some of Your profile information entered by you, excluding phone number, will be disclosed to such User.
Name Search
Your name and telephone number and any other information You choose to submit on Your User Profile will be visible to the person You reach out to when requesting a contact via the Truecaller Name Search service. Your request will be forwarded to that person via an SMS and he or she may choose to share the phone number with You (of which You in such case will be informed of via a push notification), or not, at his or her own discretion, but may also block further request from You or to opt-out of the service altogether at any time. Nobody will under any circumstances receive more than three contact requests via the Truecaller Name Search service during any 24 hours and has anybody received nine request during the last 72 hours, that person will not receive additional requests for the next 72 hours. Excessive requests not delivered will be put on hold in chronological order, unless the recipient actively allows further requests to be forwarded.
Via the Truecaller Name Search service You may be recommended, via a push notification, when there are new contacts that you may know and be interested in getting in touch with.
Opt-Out and Delist Numbers
If a User chooses to disable the Enhanced Search functionality, the Contact Information made available by that User is disabled and will thereafter not be accessible for queries. If any persons do not wish to have their names and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying Truecaller via its website at www.truecaller.com or as set forth in the contact details below.
Miscellaneous
In addition to the above Truecaller may disclose information related to the Users and Contact Information if we believe such action is necessary to:
(a) comply with the law, or legal process served on us;
(b) protect and defend our rights or property (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of Users or members of the public.
In order to provide you with the Services you have requested, Truecaller may sometimes, if necessary, share Your above mentioned information and traffic data with trusted partner service providers and/or agents, i.e. banking organizations or other providers of payment and analytical services or SMS services. Truecaller will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.
The following is a description of how Truecaller may share information about you with trusted third party partners. Should Truecaller add additional partners, this description will be updated:
1. Truecaller uses a third party partner company in order to send You or a third party you wish to contact SMS when you use the Services. In order to send you the SMS, we send the third party company Your and the relevant third party’s phone numbers. This third party SMS partner is contractually obligated only to use these phone numbers for the transmission of requested SMS.
2. Truecaller may use Push Notification Services to notify you about up-dates and important information. In such cases, Your phone number may be part of the notification. This message is sent to the push notification service provider, for delivery to Your device. You may, however, at any time-opt out or disable push notifications in the Truecaller App.
3. Truecaller may also send a queried telephone number to Twitter in order to verify it against the Twitter API or retrieve the holders’ Twitter ID or Twitter photo, if available. If the Twitter ID is available, Truecaller will display a Tweet and follow button in the Users’ Truecaller App, which the User may use to send an open tweet to, and start to follow, the holder of the number. The Truecaller App is not, however, designed to be a Twitter communication application and You will not be able to retrieve the replied or further tweets to the Truecaller App. When using the Twitter functionalities You are bound by the Twitter Terms of Service, located at https://twitter.com/tos, and the Twitter privacy policy, located at https://twitter.com/privacy.
The submission of Contact Information by You and the processing thereof by Truecaller is constitutionally protected under the applicable law, see below. Truecaller may, however, disclose information contained in the Service and about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary, always provided, of course, it is also lawful.
Truecaller may from time to time ask you to provide information on your experiences from using the Truecaller Services, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms or any surveys that You accept to take part in is used for the purposes of reviewing this feedback and improving the Truecaller software, products and websites.
Cookies and Automatically Collected Information
The Truecaller Website uses so called “Cookies” in connection with the Services. Cookies are pieces of information stored on Your computer's hard drive and/or other device’s browser that enables Truecaller to keep Your login session for thirty days. The use of Cookies is standard practice. Cookies do not enable any access to and/or inspection of other information on Your computer or other device. If You do not wish to receive cookies, or wish to be notified of when they are placed, You may set your web browser to do so, if your browser so permits. Please understand that if Cookies are turned off, You may not be able to obtain full functionality in certain parts of the Services.
The Truecaller website and App use Google Analytics, a web analytics solution by Google. Google Analytics also adds cookies to Your computer when You visit our website or interact with certain parts of the Truecaller App and collects usage information to create statistics for Truecaller. See Google's privacy policy for details.
The Truecaller website also embeds badges from the social networking sites Facebook, Google+ and Twitter. The badges may add cookies to Your computer or mobile device when You use the Services and have enabled Facebook connection. See Facebook’s privacy policy, Google’s privacy policy and Twitter’s privacy policy for details.
Truecaller servers may automatically collect data about Your Internet address when You use the Truecaller Services. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to Your computer or other device by Your Internet service provider whenever You are on the Internet. When You request pages from the Services, our servers may log Your IP Address and, if applicable, Your domain name. Your IP Address is used to help identify You and to gather demographic information about our Users as a whole. Truecaller’s servers may also record the referring page that linked you to Truecaller (e.g. another web site or a search engine); the pages You visit on the Services; the web site you visit after Truecaller’s web site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms You have entered on this web site or a referral site; and other Web usage activity and data logged by Truecaller’s servers. Truecaller uses this information for internal system administration, to help diagnose problems with servers, and to administer our Services. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.
Corresponding data may be collected and used for the same purposes when You enable and use the “search the web” functionality within the Truecaller App.
Information Security
We take all reasonable precaution to protect Your information, Contact Information and other Content from misuse, loss and unauthorized access. Although we cannot guarantee this information will not be subject to unauthorized access, Truecaller has physical, electronic, and procedural safeguards in place to protect it. The Information is stored on Truecaller’s servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Accuracy of Collected Information
Truecaller may on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated information retained by Truecaller in connection with the operation of the Services. You have always the right to know what information is stored about You and have any data corrected or deleted on Your request, which should be submitted in accordance with our contact details below.
The accuracy and security of information concerning the Users and their contacts are Truecaller’s highest priority and are they free to opt-in or opt-out of the Services at any time. You can delist Your telephone number from the Truecaller database via a request directly on the Truecaller website and if You choose to disable the Enhanced Search functionality or the Truecaller App itself, all Contact Information will be made unavailable for search in the Truecaller database.
Minors
Truecaller Services are not intended for or designed to attract anyone under the age of 18 and Truecaller does not intentionally or knowingly collect personal information in the Services from anyone under that age. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
Changes to this Privacy Policy
Truecaller may at any time with or without a separate notice change this Privacy Policy, and You are encouraged to review this Policy from time to time. In case of substantial changes, Truecaller notifies the Users by push notice or via notice on the Truecaller website.
Contact
If You have any additional questions about Truecaller’s Terms of Service or Privacy Policy or want to make a request regarding certain information, You are encouraged to contact Truecaller. The contact information is:
True Software Scandinavia AB, Reg. No. 556784-0912, Jakobsbergsgatan 6, 111 44 Stockholm, Sweden.
You can also send your enquiries via email to info@truecaller.com.
Truecaller's new Terms of Service and Privacy Policy is effective from December 12, 2013
We know these documents are not the most exciting to read, but they’re very important. Please take a moment to read through them!
TERMS Of SERVICES
True Software Scandinavia AB ("Truecaller") offers users (“Users” or "You") global phone community services transacted through a licensed application (the “Truecaller App”) for mobile devices or via API.
These Terms of Service (“Terms”) will govern Your use of Truecaller’s software applications (including the Truecaller App), websites, web service API or other online services (all collectively “Services”), irrespective of release version. By accessing or using any of the Services, You agree to be bound by these Terms and, where Twitter services are made available therein, the Twitter Terms of Service, located at https://twitter.com/tos, and the Twitter privacy policy, located at https://twitter.com/privacy. For API Users, additional provisions apply in accordance with the API License Addendum (which is part of these Terms).
Certain features of the Services may be subject to additional guidelines, terms or rules, which will be posted in or on the Services in connection with such features. All such additional terms, guidelines and rules are incorporated by reference into these Terms.
Personal Integrity
In Truecaller’s mission to build the most accurate and complete phone community accessible to anyone, anywhere across the globe, Truecaller is depending on the Users sharing certain information. Being a collaborative community our top-priority will always be the relationship with our community. We are therefore firmly committed to the security and protection of integrity of the Users of the Services and their contacts.
For the purpose of the Truecaller Services, any data shared with Truecaller will only be used to link a name to a telephone number already available to the User, unless Truecaller Name Search has been activated, in which case Truecaller may forward the User’s contact request to a named person, and that person may then choose to share his or her number or not, entirely at his or her option. See further details in the Truecaller Privacy Policy.
Other name searches will only produce a number linked to the name if the number is available for search in a public database or relates to a User who has made his or her name available for search.
The Truecaller Privacy Policy further describes what information You may share with Truecaller and other Users and how Truecaller may use and share such information.
Consent to Use of Data
You agree that Truecaller, in accordance with the Truecaller Privacy Policy, may collect and use technical data such as Your IP address, device ID, usage data and related information, including but not limited to technical information about Your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to You related to the Truecaller App.
You further agree and guarantee that, if You have opted in to participate in the Enhanced Search functionality, we may collect, use and share certain information regarding the contacts contained in Your device’s phone book (“Contact Information”) with other Users in accordance with the Truecaller Privacy Policy in order to provide the Services. By allowing Contact Information to be collected, You give Truecaller a right to use that Contact Information as a part of the Service and you guarantee that you have any and all permissions required to share such Contact Information with us. You may opt-out to prevent the sharing of Contact Information at any time.
Obligations and Restrictions to Use of Services
You guarantee that any Contact Information and other data, such as Your profile information, You may transfer to Truecaller as User of the Services (together “Content”), to the best of Your knowledge, is not false or otherwise may corrupt or disrupt the Services and that you have the right to share it with Truecaller and other Users.
Except as set forth in the API License Addendum, You shall not by any commercial means use the Services or otherwise transfer for value the Services or the Content. You agree not to challenge Truecaller's rights in or otherwise attempt to assert any rights in the Services, except those explicitly granted under these Terms. You agree not to use the Services except as expressly permitted under these Terms.
Scraping of any information contained in the Services, including any third party information accessible via the Services, is strictly prohibited.
The Services or the Content may not be used in any way, which is illegal, harmful or may be considered offensive by Truecaller, other Users or third parties. You therefore agree not to exploit the Services in any unauthorized way whatsoever, including but not limited to, trespass or burdening network capacity. You further agree not to use our Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and You acknowledge and agree that Truecaller is not in any way responsible for any such use by You, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that You may receive as a result of using the Services.
Proprietary Rights
The Services are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Truecaller and its licensors shall retain ownership in and to the Services and to all related intellectual property rights, including without limitation trademarks, trade names, database rights and patents. You are granted only a limited right to use the Services subject to these Terms.
Scope of License
Except as set forth in the API License Addendum and subject to your compliance with these Terms at all times, Truecaller grants You a personal, limited and non-exclusive right to use the Services for Your own personal, non-commercial use. This license does not allow You to use the Truecaller App on any mobile device that You do not own or control. You may only redistribute the Truecaller App unmodified for non-commercial purposes to a party that has agreed to these Terms. You may not copy (except as expressly permitted by these Terms), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Truecaller App, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Truecaller App).
The license does not allow You to use Truecaller’s name, trademarks or other commercial symbols. All rights and licenses not expressly granted to You under these Terms shall be retained by Truecaller.
In case You wish to use the Truecaller App as a part of Your own application or modify the Truecaller App, a separate agreement with Truecaller is required. Any API, commercial or enterprise use of the Services shall be governed by the API License Addendum.
No Warranty
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TRUECALLER MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THE SERVICES, THEIR QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. AS A RESULT, THE SERVICES ARE PROVIDED "AS IS" AND YOU ARE ASSUMING THE ENTIRE RISK AS TO THEIR QUALITY AND PERFORMANCE.
You understand and acknowledge that Truecaller will not be liable for network-related problems attributable to the operation of the Services and that network configuration changes may affect the Services’ performance.
Truecaller makes no representation that the Services are available for use in any particular location. To the extent You choose to access the Services, You do so at Your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws.
Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY LAW, YOU EXPRESSLY AGREE THAT TRUECALLER SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA AND GOODWILL, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR THE CONTENT, even if advised of the possibility of such damages. In particular, and without limitation, Truecaller shall have no liability for any information stored or processed within the Services, including the costs of recovering such information. Your only right or remedy with respect to any problems or dissatisfaction with the Services, is to uninstall the Truecaller App and cease use of the Services.
TRUECALLER SHALL NOT BE LIABLE FOR THE VALIDITY AND CORRECTNESS OF THE CONTENT PROVIDED THROUGH AND IN CONNECTION WITH USE OF THE SERVICES. ANY USE OF THE INFORMATION OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE DONE AT YOUR OWN DISCRETION AND RISK.
Truecaller controls and monitors Content made available by the Users via the Services, but can nevertheless not guarantee its origin and correctness. Therefore, You accept that You via the Services may be exposed to information that is erroneous or otherwise objectionable. Truecaller shall not be liable for the Content and other information disseminated or delivered through or in connection with the Services. You agree that You shall bear all risks associated with the use of such information.
Nothing in this section Limitation of Liability shall limit or exclude the Responsible Publisher’s liability under the Swedish Fundamental Law on Freedom of Expression.
Support
Truecaller strives to provide adequate and efficient technical support, upgrades and updates for the Services. Truecaller shall not, however, be under any obligation to provide support or maintenance for the Services under these Terms and reserves the right to limit the support, upgrades and updates provided from time to time.
Termination
Your right to use the Services continues until these Terms are terminated. Truecaller may terminate them and Your use of the Services at any time with thirty (30) days’ advance notice. You may terminate them at any time by uninstalling the Truecaller App and ceasing the use of the Services. These Terms will automatically terminate if You fail substantially to comply with them. Upon any termination, You agree to stop using the Services. Upon termination by You, or by Truecaller due to Your breach of these Terms, You will not be refunded any part of the Services, license fees or other prepaid fees, if any. Upon termination by Truecaller without cause, You will be refunded such prepaid fees following a written request by Yourself, provided a receipt for such fees and a clear payment instruction are included.
Any prepaid credits for use within the Services are connected to the User device as well as its phone number. Therefore, if You change device or its SIM-card, You cannot transfer the credits to a new device or SIM-card and no refund will be available in such cases. Truecaller reserves the right, at its own discretion, to remove any unused credits without any right of refund twelve (12) months from the purchase.
Provisions of sections No Warranty, Limitation of Liability, and Termination shall survive any termination of these Terms.
Assignability
Truecaller reserves the right, at its own discretion, to freely assign and transfer the rights and duties under these Terms to any third party.
Additional and Changed Terms
As Truecaller provides global Services, additional Terms of Services may apply to Users in certain jurisdictions and will in such cases be made available in appendices hereto. For API Users, the API License Addendum applies.
Truecaller reserves the right to modify the Services and these Terms at any time by providing revised Terms to the User or by publishing the revised Terms within the Services. In case of material changes, the User shall always be notified thereof via publication on the Truecaller website and provided the option to immediately terminate the Services. If You choose to terminate the Services, You will be refunded any prepaid credits or other prepaid fees, following a written request by Yourself, containing a receipt for any such fees and a clear payment instruction. The revised Terms shall become effective upon such publishing or notification to the User. You will always find the latest version of these Terms at www.truecaller.com.
Governing Law and Protected Published Content
Your use of the Services and their various functionalities and the ensuing relationship between you and Truecaller are governed by these Terms, which shall be construed in accordance with, and governed by, the laws of Sweden, excluding its choice of law rules. All disputes relating to these Terms shall exclusively be adjudicated in Sweden, with the District Court of Stockholm as the court of first instance.
The Swedish Authority for Radio and Television (Sw: myndigheten för radio och tv) has issued a Publishing Certificate (Sw: utgivningsbevis) for the Truecaller database and website in accordance with the Database Rule of the Swedish Fundamental Law on Freedom of Expression (Sw: 1 kap. 9 § andra stycket yttrandefrihetsgrundlagen). The content of the database and website and the processing thereof is therefore subject to constitutional protection under the Swedish Fundamental Law on Freedom of Expression (Sw: 1 kap. 9 § andra stycket yttrandefrihetsgrundlagen). Responsible Publisher is Mr Alan Mamedi.
Please note that certain information and other materials contained in the Services have been submitted by other Users or third parties. Such content may be unmoderated and thereby excluded from constitutional protection under the Swedish Fundamental Law on Freedom of Expression. Any such unmoderated information or other materials in the Services are clearly indicated as such.
Privacy Policy
In Truecaller´s mission to build the most accurate and complete phone community accessible to anyone, anywhere across the globe, Truecaller is depending on the Users sharing certain information. Being a collaborative community the top-priority of Truecaller will always be the relationship with its community. Truecaller is therefore firmly committed to the security and protection of the personal integrity of the Users of the Services (as defined in the Terms of Service) and their contacts.
This Privacy Policy describes what personal information You may share with Truecaller, as data controller, and other Users when activating and using the Truecaller Services, how Truecaller receives, collects and uses this data and how You may opt-out at any time, altogether preventing use of the data shared via the Services.
Information Collected and Received
Installation
When you install the Truecaller App, Truecaller will collect some technical information from Your device in order to be able to provide You with the Services, namely Your IP address, the unique device ID number and what operating system, operator, screen resolution and version of the Truecaller App You use. This information is used to verify that the User device is properly registered and will not be used to identify You personally or be transferred to third parties. We will, however, use this data for statistics and user support as long as You use the Services.
For details regarding permission usage in connection with installation on the Android platform, please see the Truecaller FAQ at www.truecaller.com/support .
User Profile
Where the User registers a user profile in the Truecaller App and via an sms or inbound call verification confirms being the holder of a certain number, the information up-loaded to the profile section of the Truecaller App will be received and stored by Truecaller until the User changes or deletes such data or terminates the Services. Compulsory information when creating a profile page is the User’s first name, last name and phone number and additional information that may be provided at the User’s option include, but is not limited to, photo, gender, street address and zip code, county of residence, email address, professional website, Facebook page, Twitter address and a short status message.
Please note that the User personally is responsible for any Content up-loaded to and displayed in the user profile.
Identifiers
In addition, You may provide us with Your user identifier information regarding certain third party services, i.e. Facebook, Google+, LinkedIn and Twitter, necessary for the application to interoperate with such third party services. In that case Truecaller will store and process also that information (and also a mapped photo where applicable), for as long as You use the Services and will not use this information for any other purpose than required in order to obtain interoperability and functionality in relation to such third party services. Please note that we never store any passwords to the mentioned third party services.
Contact Information
Where the Truecaller App is obtained from other sources than Apple App Store or Google Play, You may share the names and numbers contained in Your device’s address book (“Contact Information”) with Truecaller for the purpose described below under Enhanced Search.
Where the Truecaller App is obtained from Apple App Store or Google Play, we will only use Contact Information for the sole purpose of recognizing and recommending You to people You may know within the Truecaller community.
In addition to Contact Information, if You choose to activate use of a third party Social Network Service, such as Facebook, Google+, LinkedIN or Twitter, within the Truecaller App, Truecaller may up-load, store and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no other Contact Information than the phone numbers and thereto attached names will be received, stored and used from the User’s address book. Other numbers or information that may be contained in your device’s phone book will be filtered away and will therefore not be stored or used by Truecaller. Addresses, passwords and credit card numbers and any other similar information will automatically be prevented from being entered into the Truecaller database by our safety algorithms, that filters any numbers and other information stored in the phone book in a number sequence not compatible with that used for telephone numbers. Please also note that You can always choose not to share Contact Information with Truecaller and if You have shared information and changed Your mind, You can easily delist Your number or opt-out to render your entire Contact Information unavailable for search in the database for Enhanced Search.
Call Block
Where a User within the Services reports a phone number as spam, Truecaller stores that phone number in combination with the User’s RegisterID in order to maintain the User’s spam list online but also for the purpose of building a community based spam blocking directory. On the Android platform, the User can also add a name to the phone number in question that will only be visible to that User.
Use, Sharing and Disclosure of User and Contact Information
Information related to the User or Contact Information will only be used to
(a) display the name associated with a certain number at a manual number search against the Truecaller database,
(b) automatically display the caller’s name when a call is received, as enabled by the Enhanced Search functionality, as described below, to Users who have activated that functionality, and indicate possible mutual contact points with the caller or when an incoming call may be spam,
(c) “update phonebook” and display the “who viewed my profile” functionalities of the Services,
(d) provide limited API for queries against the Truecaller database for a selected number of Truecaller partners,
(e) enable the Truecaller Name Search, as described below, to Users who have activated that functionality, and
(f) contact You from Truecaller for verification purposes or with information pertaining to the Services, e g newsletter e-mails and similar notifications.
Enhanced Search functionality and database
To improve the Services, Truecaller has created a searchable database where the Users generate the content and via the Enhanced Search functionality are offered access to this database, containing Contact Information from those Users who permit such aggregation. In return these Users are allowed to access to the database by querying it. Queries against the database are only allowed through the Truecaller Services by Users who have explicitly approved of the Service's functionality and integrity restrictions as contained in the Truecaller Terms of Service, the API License Addendum and this Privacy Policy.
The queries against the Truecaller Enhanced Search database are processed only if a numeric phone number is attributed to the query and only if no results are published by an associated or partnering database of Truecaller. The response given to the queried number will be the associated name to that number, if any name is available.
It is important to notice the following distinctions. As an integrity and security measure, only numeric queries are allowed against the Truecaller database for Enhanced Search, i e there will be no result to a name query. Name searches may, however, give result via the Services if a partnering or associated database to Truecaller has numbers available to the name queries. The Users contributing to Enhanced Search can therefore rely on that the Contact Information provided, as a personal integrity precaution, will not enable anyone searching for the number to a certain person direct access to that number. In some cases, Users may, however, use the Services to forward a request to a named person in order to get in touch, please see below about the Truecaller Name Search service.
The database may also – via a “social graph” algorithm - be used to show the User how many other Users that he or she has in common with another User and to suggest other contacts they may have in common. Please note that, if You are presented as a person that the User who made the query may know or as a “similar” person, some of Your profile information entered by you, excluding phone number, will be disclosed to such User.
Name Search
Your name and telephone number and any other information You choose to submit on Your User Profile will be visible to the person You reach out to when requesting a contact via the Truecaller Name Search service. Your request will be forwarded to that person via an SMS and he or she may choose to share the phone number with You (of which You in such case will be informed of via a push notification), or not, at his or her own discretion, but may also block further request from You or to opt-out of the service altogether at any time. Nobody will under any circumstances receive more than three contact requests via the Truecaller Name Search service during any 24 hours and has anybody received nine request during the last 72 hours, that person will not receive additional requests for the next 72 hours. Excessive requests not delivered will be put on hold in chronological order, unless the recipient actively allows further requests to be forwarded.
Via the Truecaller Name Search service You may be recommended, via a push notification, when there are new contacts that you may know and be interested in getting in touch with.
Opt-Out and Delist Numbers
If a User chooses to disable the Enhanced Search functionality, the Contact Information made available by that User is disabled and will thereafter not be accessible for queries. If any persons do not wish to have their names and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying Truecaller via its website at www.truecaller.com or as set forth in the contact details below.
Miscellaneous
In addition to the above Truecaller may disclose information related to the Users and Contact Information if we believe such action is necessary to:
(a) comply with the law, or legal process served on us;
(b) protect and defend our rights or property (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of Users or members of the public.
In order to provide you with the Services you have requested, Truecaller may sometimes, if necessary, share Your above mentioned information and traffic data with trusted partner service providers and/or agents, i.e. banking organizations or other providers of payment and analytical services or SMS services. Truecaller will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.
The following is a description of how Truecaller may share information about you with trusted third party partners. Should Truecaller add additional partners, this description will be updated:
1. Truecaller uses a third party partner company in order to send You or a third party you wish to contact SMS when you use the Services. In order to send you the SMS, we send the third party company Your and the relevant third party’s phone numbers. This third party SMS partner is contractually obligated only to use these phone numbers for the transmission of requested SMS.
2. Truecaller may use Push Notification Services to notify you about up-dates and important information. In such cases, Your phone number may be part of the notification. This message is sent to the push notification service provider, for delivery to Your device. You may, however, at any time-opt out or disable push notifications in the Truecaller App.
3. Truecaller may also send a queried telephone number to Twitter in order to verify it against the Twitter API or retrieve the holders’ Twitter ID or Twitter photo, if available. If the Twitter ID is available, Truecaller will display a Tweet and follow button in the Users’ Truecaller App, which the User may use to send an open tweet to, and start to follow, the holder of the number. The Truecaller App is not, however, designed to be a Twitter communication application and You will not be able to retrieve the replied or further tweets to the Truecaller App. When using the Twitter functionalities You are bound by the Twitter Terms of Service, located at https://twitter.com/tos, and the Twitter privacy policy, located at https://twitter.com/privacy.
The submission of Contact Information by You and the processing thereof by Truecaller is constitutionally protected under the applicable law, see below. Truecaller may, however, disclose information contained in the Service and about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary, always provided, of course, it is also lawful.
Truecaller may from time to time ask you to provide information on your experiences from using the Truecaller Services, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms or any surveys that You accept to take part in is used for the purposes of reviewing this feedback and improving the Truecaller software, products and websites.
Cookies and Automatically Collected Information
The Truecaller Website uses so called “Cookies” in connection with the Services. Cookies are pieces of information stored on Your computer's hard drive and/or other device’s browser that enables Truecaller to keep Your login session for thirty days. The use of Cookies is standard practice. Cookies do not enable any access to and/or inspection of other information on Your computer or other device. If You do not wish to receive cookies, or wish to be notified of when they are placed, You may set your web browser to do so, if your browser so permits. Please understand that if Cookies are turned off, You may not be able to obtain full functionality in certain parts of the Services.
The Truecaller website and App use Google Analytics, a web analytics solution by Google. Google Analytics also adds cookies to Your computer when You visit our website or interact with certain parts of the Truecaller App and collects usage information to create statistics for Truecaller. See Google's privacy policy for details.
The Truecaller website also embeds badges from the social networking sites Facebook, Google+ and Twitter. The badges may add cookies to Your computer or mobile device when You use the Services and have enabled Facebook connection. See Facebook’s privacy policy, Google’s privacy policy and Twitter’s privacy policy for details.
Truecaller servers may automatically collect data about Your Internet address when You use the Truecaller Services. This information, known as an Internet Protocol address, or “IP Address”, is a number that is automatically assigned to Your computer or other device by Your Internet service provider whenever You are on the Internet. When You request pages from the Services, our servers may log Your IP Address and, if applicable, Your domain name. Your IP Address is used to help identify You and to gather demographic information about our Users as a whole. Truecaller’s servers may also record the referring page that linked you to Truecaller (e.g. another web site or a search engine); the pages You visit on the Services; the web site you visit after Truecaller’s web site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms You have entered on this web site or a referral site; and other Web usage activity and data logged by Truecaller’s servers. Truecaller uses this information for internal system administration, to help diagnose problems with servers, and to administer our Services. Such information may also be used to gather demographic information, such as country of origin and Internet Service Provider.
Corresponding data may be collected and used for the same purposes when You enable and use the “search the web” functionality within the Truecaller App.
Information Security
We take all reasonable precaution to protect Your information, Contact Information and other Content from misuse, loss and unauthorized access. Although we cannot guarantee this information will not be subject to unauthorized access, Truecaller has physical, electronic, and procedural safeguards in place to protect it. The Information is stored on Truecaller’s servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Accuracy of Collected Information
Truecaller may on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated information retained by Truecaller in connection with the operation of the Services. You have always the right to know what information is stored about You and have any data corrected or deleted on Your request, which should be submitted in accordance with our contact details below.
The accuracy and security of information concerning the Users and their contacts are Truecaller’s highest priority and are they free to opt-in or opt-out of the Services at any time. You can delist Your telephone number from the Truecaller database via a request directly on the Truecaller website and if You choose to disable the Enhanced Search functionality or the Truecaller App itself, all Contact Information will be made unavailable for search in the Truecaller database.
Minors
Truecaller Services are not intended for or designed to attract anyone under the age of 18 and Truecaller does not intentionally or knowingly collect personal information in the Services from anyone under that age. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
Changes to this Privacy Policy
Truecaller may at any time with or without a separate notice change this Privacy Policy, and You are encouraged to review this Policy from time to time. In case of substantial changes, Truecaller notifies the Users by push notice or via notice on the Truecaller website.
Contact
If You have any additional questions about Truecaller’s Terms of Service or Privacy Policy or want to make a request regarding certain information, You are encouraged to contact Truecaller. The contact information is:
True Software Scandinavia AB, Reg. No. 556784-0912, Jakobsbergsgatan 6, 111 44 Stockholm, Sweden.
You can also send your enquiries via email to info@truecaller.com.
